How Farawae Delivers Reliable 24/7 Contact & Response

Why is 24 Hour Contact important for your vacation rental?

The short answer is, because it’s the law. San Diego’s short term rental ordinance requires a 60 minute response time 24 hours a day and 7 days a week. Not responding in the required amount of time not only risks fines but it can also lead to your license being revoked.

These rules are non-negotiable. Local authorities and neighbors rely on a real person on the ground to solve problems fast.

Under the City of San Diego’s Short‑Term Residential Occupancy Ordinance (STRO), vacation rental hosts must:

Appoint a local contact available 24 hours/day, 7 days/week during rental periods
Respond within 60 minutes to nuisance or safety complaints (e.g., noise, trash)
Post contact information prominently on the property and share it with neighbors
Handle neighborhood complaints or risk fines of $1,000 or permit revocation

Always-on local team

We provide real people, not call queues. Our San Diego-based team is prepared to respond any time, nights, weekends, holidays to ensure we are keeping you compliant with the law. Whether the issue is the guest thawing trouble accessing the unit or we need to deal with a disturbance, our local crew is ready to deal with any issue that might arise.

Property signage & neighbor relations

We ensure a legally compliant sign is installed at your rental with 24 hour contact information. And we go even further as our team works closely with you and your neighbors to develop a positive relationship and maintain the character of the neighborhood.

60-min response rate guarantee

We commit to responding within 60 minutes of any call or complaint to keep you compliant with San Diego’s STRO laws. Our 24 hour contact number is always staffed even on holidays with a real person on the other end of the line.

Complaint resolution & reporting

Cameras, noise sensors, or trash issues? Our team handles it fast whether it’s a guest issue or something external. We work diligently to resolve issues and keep your property up to the highest standards.

The Farawae difference: Compliance that protects you

Risk	Standard Owner	Farawae Owner
Legal Violations	Potential $1,000 fines; risk of STRO permit loss	60‑min response, active resolution, documentation
Neighbor Complaints	Limited or inconsistent responses	Proactive outreach, rapid on-site resolution
City Audits	You’re on your own	Farawae generates compliance logs and neighbor contact records
Guest Satisfaction	Left to chance	Guests feel safe; neighbours stay happy

Your benefits as a property owner with Farawae:

Zero stress around STRO legalities
Happier neighbors, fewer guest issues
Long-term permit security